If you have a Royal Mail tracking number, you can track the progress of your delivery via the Royal Mail tracking tool: www.royalmail.com/track-your-item

If you have a DPD tracking number, the same can be done here: https://www.dpd.co.uk/service

If you have not received a confirmation email with a tracking number included, it is likely that your order has not been accepted. Please check your method of payment to confirm that a payment has been made.

If you placed your order after 3pm, or out of office hours, (Monday - Friday, 8am - 4pm) your order will not be processed until the next working day. This includes ‘Next day delivery’.

Choosing the ‘Next day delivery’ option will mean your order is delivered the Next Working Day, (Monday - Friday), providing the order is placed before the 3pm cut-off. Selecting ‘Next day delivery’ on a friday will result in a Monday delivery. If you would like to receive your order on a Saturday, please choose our ‘Saturday Delivery’ Option.

If you would like to receive your order on a Saturday, please choose our ‘Saturday Delivery’ Option.

Choosing the ‘Next day delivery’ option will mean your order is delivered the Next Working Day, (Monday - Friday), providing the order is placed before the 3pm cut-off. Selecting ‘Next day delivery’ on a friday will result in a Monday delivery. Ordering after 3pm on a Friday, and selecting ‘Saturday delivery’, will result in the order being delivered the following Saturday, (8 days after the order date).

Our deals of the week are updated every Wednesday, find them here:  getnutried.co.uk

Through this same link, please also note the ‘short date’ and ‘damaged product’ tabs, where you will find further discounts. However, please note that these items are discounted due to their short expiry dates and damaged packaging.

Review points can be redeemed in the Review points tab of your account. Go to Hello, [Your Name] > Review Points. Use the exchange tool to convert your points into vouchers to spend online. Please note, order totals must exceed the total of the voucher in order to work. For example, a £10 voucher can only be used on an order totalling £10.01 or more.

Unfortunately we do not price match. We aim to provide you with great value across our range.

When a product is out of stock, you can request to be notified upon re-stock, by clicking the ‘Notify me’ button, which is located in absence of the ‘Add to basket’ Button.

We aim to restock big brands within a few weeks, but due to overseas shipping, this can vary.

If you are unhappy with the taste of your product, unfortunately this is not within our control. However, we value our customers greatly, so please contact us if you are displeased, and we will try our best to rectify the issue.

If the condition of the product is effected, for example, a powdered product has lumps, please check whether this is typical for this product, as some supplements have various ingredients which alter the texture.

If the packaging of your product is damaged, please be sure that you did not order an item from our discounted ‘damaged product’ range.

In the case that a product is truly unsatisfactory, we can perform a swap, or provide a refund once we receive your return.

Your order may have failed due to payment issues. Please check your method of payment to confirm a payment has been made. If no payment has been made, and you have not been charged, the order will not have gone through. Orders can fail for numerous reasons, including: Incorrect weight for overseas shipping, in-sufficient funds, closing the internet browser before payment is complete.

If you have not received a confirmation email, it is likely that either the order has not gone through, or the email address is incorrect. If the order has not gone through, this could be due to payment issues, please check your method of payment to ensure a payment has been made. Please also check your account’s order history, to confirm the order has been placed. If the email is incorrect, the order will be processed as usual.

If you have sent us an email outside of our office hours, it will not be responded to until our office hours resume. Our office hours are Monday - Friday, 8am - 4pm. Please note, we are regularly very busy with email correspondence, we appreciate your patience.

Please check our delivery tab:  getnutried.co.uk to see our shipping and delivery zones.

If you have a Royal Mail tracking number, you can track the progress of your delivery via the Royal Mail tracking tool: www.royalmail.com/track-your-item

If you have a DPD tracking number, the same can be done here: https://www.dpd.co.uk/service

If you have not received a confirmation email with a tracking number included, it is likely that your order has not been accepted. Please check your method of payment to confirm that a payment has been made.

If you placed your order after 3pm, or out of office hours, (Monday - Friday, 8am - 4pm) your order will not be processed until the next working day. This includes ‘Next day delivery’.

Choosing the ‘Next day delivery’ option will mean your order is delivered the Next Working Day, (Monday - Friday), providing the order is placed before the 3pm cut-off. Selecting ‘Next day delivery’ on a friday will result in a Monday delivery. If you would like to receive your order on a Saturday, please choose our ‘Saturday Delivery’ Option.

Our office hours are Monday - Friday, 8am - 4pm.

You can contact our customer service team on 01904486330.

Alternatively you can contact us via email, at  getnutried.co.uk

Finally, you can reach us through social media. Instagram @powerbodycouk, Facebook @powerbody.co.uk and Twitter @PowerBodyShop.

Customer service support is available during office hours. Our office hours are Monday - Friday, 8am - 4pm.

We are an online-based seller, and we do not have a Brick and Mortar store. Please visit  getnutried.co.uk

We are unable to provide free samples of products, unless an order is placed. Our new sample points scheme allows you to choose what samples you are going to receive with your order. It's simple and easy to follow. For every £30 you spend on Powerbody you get 1 Sample Point. Please visit:  getnutried.co.uk to learn more.

The most regular instance for this issue is Incorrect weight for overseas shipping. Please check the delivery specifics for your Shipping and delivery zone here:  getnutried.co.uk

If you have a Royal Mail tracking number, you can track the progress of your delivery via the Royal Mail tracking tool: www.royalmail.com/track-your-item

If you have a DPD tracking number, the same can be done here: https://www.dpd.co.uk/service

If you have not received a confirmation email with a tracking number included, it is likely that your order has not been accepted. Please check your method of payment to confirm that a payment has been made.

If you placed your order after 3pm, or out of office hours, (Monday - Friday, 8am - 4pm) your order will not be processed until the next working day. This includes ‘Next day delivery’.

Choosing the ‘Next day delivery’ option will mean your order is delivered the Next Working Day, (Monday - Friday), providing the order is placed before the 3pm cut-off. Selecting ‘Next day delivery’ on a friday will result in a Monday delivery. If you would like to receive your order on a Saturday, please choose our ‘Saturday Delivery’ Option.

If you have mistakenly received an incorrect product or flavour, please get in touch with us via:  getnutried.co.uk, or on 01904 486330, to notify us of the mistake. Before getting in touch, please check your order, to confirm that a product selection mistake has not been made, as this is a regular occurence.

We are not permitted to directly provide health and fitness advice. If you are looking for such advice, please check our blog, which is full of useful information from qualified authors:  getnutried.co.uk

We exclusively provide advice about the products we sell if we can.

Please note, discount codes cannot be used in conjunction with existing discounts, for example: Deals of the week, Short-Date, damaged products and more.

Discount codes are valid to use on fully-priced orders, subject to Brands included.

If you have a Royal Mail tracking number, you can track the progress of your delivery via the Royal Mail tracking tool: www.royalmail.com/track-your-item

If you have a DPD tracking number, the same can be done here: https://www.dpd.co.uk/service

If you have not received a confirmation email with a tracking number included, it is likely that your order has not been accepted. Please check your method of payment to confirm that a payment has been made.

If you are unhappy with the taste of your product, unfortunately this is not within our control. However, we value our customers greatly, so please contact us if you are displeased, and we will try our best to rectify the issue.

If the condition of the product is effected, for example, a powdered product has lumps, please check whether this is typical for this product, as some supplements have various ingredients which alter the texture.

If the packaging of your product is damaged, please be sure that you did not order an item from our discounted ‘damaged product’ range.

In the case that a product is truly unsatisfactory, we can perform a swap, or provide a refund once we receive your return.

At the checkout, choosing the ‘Next day delivery’ option will mean your order is delivered the Next Working Day, (Monday - Friday), providing the order is placed before the 3pm cut-off. Selecting ‘Next day delivery’ on a friday will result in a Monday delivery. If you would like to receive your order on a Saturday, please choose our ‘Saturday Delivery’ Option.

If you placed your order after 3pm, or out of office hours, (Monday - Friday, 8am - 4pm) your order will not be processed until the next working day. This includes ‘Next day delivery’.

Please visit:  getnutried.co.uk and click the ‘Register’ tab at the top right of the page to create an account.

If you would like to receive your order on a Saturday, please choose our ‘Saturday Delivery’ Option.

If you have a Royal Mail tracking number, you can track the progress of your delivery via the Royal Mail tracking tool: www.royalmail.com/track-your-item

If you have a DPD tracking number, the same can be done here: https://www.dpd.co.uk/service

If you have not received a confirmation email with a tracking number included, it is likely that your order has not been accepted. Please check your method of payment to confirm that a payment has been made.

If you placed your order after 3pm, or out of office hours, (Monday - Friday, 8am - 4pm) your order will not be processed until the next working day. This includes ‘Next day delivery’.

Choosing the ‘Next day delivery’ option will mean your order is delivered the Next Working Day, (Monday - Friday), providing the order is placed before the 3pm cut-off. Selecting ‘Next day delivery’ on a friday will result in a Monday delivery.

If you placed your order after 3pm, or out of office hours, (Monday - Friday, 8am - 4pm) your order will not be processed until the next working day. This includes ‘Next day delivery’.

Choosing the ‘Next day delivery’ option will mean your order is delivered the Next Working Day, (Monday - Friday), providing the order is placed before the 3pm cut-off. Selecting ‘Next day delivery’ on a friday will result in a Monday delivery. If you would like to receive your order on a Saturday, please choose our ‘Saturday Delivery’ Option.

If you have a Royal Mail tracking number, you can track the progress of your delivery via the Royal Mail tracking tool: www.royalmail.com/track-your-item

If you have a DPD tracking number, the same can be done here: https://www.dpd.co.uk/service

If you have not received a confirmation email with a tracking number included, it is likely that your order has not been accepted. Please check your method of payment to confirm that a payment has been made.

As soon as you are aware of a mistake in your delivery address, please let us know. The sooner we are aware of an issue of this nature, the faster we can get your order on track.

If your order has already been processed, unfortunately we cannot guarantee that we will be able to amend the details.

If your order is already out for delivery to the incorrect address, we will need to wait for the order to return, before we can resend it to the correct address.